Frequently Asked Questions

Inicio / FAQ

Alojamiento / estancia

Can I rent an extra bed?

If you need an extra/folding bed, the cost is €70 per week

Does the accommodation have a cot for babies?

This information is available in the accommodation "description" section. If the accommodation has no cot for babies, you must bring your own cot. Litoral Costa Dorada offers a cot and baby seat hire service that you can use, in all cases upon request. If you want to rent a cot, please contact our staff by e-mail on litoral@litoral.es or call +34 977 369 015 and they will provide full information. Cot: €45 per week. Baby seat: €10 per week

Does the accommodation have wi-fi or Internet access?

Litoral Costa Dorada offers you the option of renting portable wi-fi devices for Internet access inside the accommodation. This service is offered subject to availability, and therefore should a device be available, this should be ordered and reserved via e-mail. The price of this service is 7 € per day.

A deposit of €20 must be paid at the office when ordering the service. This amount will be returned to you when you leave.

Can I bring any pets?

All clients must first ask permission if they want to bring pets, in order to ascertain whether they are allowed in the apartment. This incurs an extra charge (Pet: 40 € ) for cleaning.

Are towels included?

The reservation price includes only hand towels. You can rent bath towels, if you wish (large towel: 4 € ).

Is bed linen included?

The first set of sheets, pillowcases and hand towels are included in the price. There are also blankets available in all the apartments.

A change of bed linen carries a surcharge (10 € per person).

Can I request an additional cleaning service during my stay?

Yes, you can request an additional cleaning service (€18 per hour) for the accommodation during your stay by contacting our customer service staff.

Is the cost of the cleaning the accommodation included in the price?
Litoral Costa Dorada hands the apartment over in clean and perfect conditions. During their stay, clients are responsible for maintaining it in proper conditions. Final cleaning is included in the price, except for certain special accommodation, as indicated on our website.

Check in / Check out

Where can I pick up the keys to the accommodation on the day I arrive?
At the reception desk of the Litoral Costa Dorada office. Once you have made the reservation, you will receive the documents with all the details and terms and conditions. These include our office address where you should go to pick up the keys to your accommodation.
What time is check-in and check-out?
  • Check in

The keys to the reserved accommodation will be at your disposal at the Litoral Costa Dorada office between 5 pm and 7 pm on the first day of the reservation.

  • Check out

The scheduled check-out time is between 9 am and 10 am on the last day of the reservation.

What happens if I arrive late, outside office hours or on a public holiday?

If you plan to arrive after 7 pm or outside office hours, you can request a  late check in, , which must always  be confirmed  by Litoral Costa Dorada, but never after midnight.

  • Arrival outside office hours: 80 €

* Arrivals on public holidays in 2016 are only possible from 10 am to 1 pm. The following dates are public holidays:

25th of March
28th of March
24th of June

29th of June
8th of September
11th of September

12th of October

Litoral Costa Dorada is unable to guarantee your reservation in the event of arriving after 7 pm without prior notification

When will the Security Deposit be returned to me?
If the client leaves during our check-out hours (from 9 am to 10 am), the deposit will be returned to you the day you leave, after first inspecting the accommodation. If you need to make an early check-out, or arrive before 9 am, please enquire in our office.

Reservar su estancia

How do I make a reservation?

Enter the dates of your holiday and indicate your preferences.

  • • At certain times of the year the system may establish an obligatory arrival date or a minimum stay period.

You will be given a list of available accommodation for the indicated dates which you can reserve through the website.

  • • The prices indicated are full prices, including VAT, for the dates of the stay that were entered.

After selecting your holiday accommodation click “Reserve Now!” and you will be taken to our Secure booking form. Confirm the details of your reservation before making payment and confirming your reservation.

  • • The accommodation will be blocked and reserved in your name if you have made the prepayment with a bank card, or will be provisionally reserved for 4 days until we receive the prepayment by bank transfer.
  • After completing the reservation process, you will receive a document confirming your reservation via e-mail.
Whom should I contact if I have trouble making the reservation?

Litoral Costa Dorada has multilingual personnel at your disposal who will clarify any queries you may have.

Can I make a reservation over the phone?

Yes. Our customer service staff are at your disposal to help you find the holiday accommodation that best adapts to your needs and preferences.

We can attend to you during office hours (Monday to Saturday, from 9 am to 1 pm and from 4 pm to 7 pm) on the telephone number given above: +34 977 369 015

Can I organise events or parties in the apartment?
No, it is totally forbidden to organise social gatherings or parties in the apartments. The client agrees to use the apartment for the stipulated purpose, as a dwelling.
Can a person under the minimum age make a reservation?

No, people under the minimum age cannot make reservations through our website and they must always be accompanied by an adult acting as their legal representative.

In the majority of our apartments, a minimum age is required to make the reservation. Please contact our office if you have any queries.

Cancelar su estancia

How do I cancel my reservation?

If you want to cancel a reservation, please send an e-mail to the customer service department.

What are the cancellation terms?

The cancellation terms are as follows:

  • If you cancel from the day on which you make the reservation up to 30 days before the arrival date, you will forfeit 50% of the price paid.
  • If you cancel within 30 days of the arrival date, you will forfeit 100% of the accommodation reservation price.

Pagar su estancia

How much must I pay to make the reservation?

After confirming the availability of the accommodation for the requested dates, you can continue making the reservation ONLINE.

To confirm the accommodation reservation you must pay 40% of the full price of the stay with a debit/credit card or by bank transfer. You have 4 days to make this payment, and after this period, your pre-booking will be cancelled.

As soon as Litoral Costa Dorada has received the payment, we will send you an e-mail confirming the reservation with the respective accommodation rental agreement, your payment receipt and all the other information you will need for when you arrive.

When must I pay for the rest of the stay?

On your arrivalyou must present the reservation documents at our office reception desk and pay the remaining 60% in cash or with a debit/credit card.

Can I pay for my reservation online with Litoral Costa Dorada?
Yes. If the accommodation is available, you can reserve and pay for it online: payments with a bank card are made through a secure payment platform and encrypted. The Litoral Costa Dorada website does not keep the bank card number in order to make any charge.
Does the price include tourist taxes?
From 2013, all tourist accommodation guests in Catalonia over the age of 17 must pay a tourist tax of €0.50 per person per day for a maximum of 7 days. The prices displayed in the general website search do not include the tourist tax. After making the reservation, the system makes the calculation and adds the tourist tax amount which clients must pay on the day of their arrival.
Can I pay for the reservation by bank transfer?

Yes, you can pay for your holiday accommodation by bank transfer through our secure booking formJust select the "pay by bank transfer" option. You will receive all the necessary information to make the bank transfer via e-mail, so that you can complete your reservation.

You will have a period of 4 days within which to make the transfer, and during that time the accommodation will be provisionally blocked and reserved in your name. Once payment has been made (40% of the total price), your reservation will be confirmed. If we do not receive the payment or a document confirming you have made payment within 4 days, your reservation will automatically be cancelled.

Is the Litoral Costa Dorada website safe for making online payments?

Yes, we have a secure payment platform certified by

  • Secure book-online
  • mastercard
  • visa
What is the deposit or security deposit? When will I get it back?

The reservation terms and conditions establish a security deposit that must be paid on receiving the keys to the accommodation. The amount and payment method vary, depending on each property, and it is used to cover damages, breakages or any other harm caused to the property or its fixtures and fittings that is not due to normal wear and tear.

This deposit will be returned to you when you leave, after inspecting the condition of the accommodation. In the event of damages existing, the cost of which cannot be estimated at the time of departure, a period of no more than 15 days is established within which to return the difference.

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